On this page you will find the answers to almost any policy, procedure, or reservation question that you may have. We even have some of our sample event contracts. Feel free to explore this page to help familiarize yourself with how BEST does things
For social type groups and large corporate reservations we will typically draw up a contract with all your specific details; we do this for your peace of mind.
For social type groups this is done once the 50% deposit has been paid.
Click on any of the links below to view a contract for your specific type of event. These are blank versions of the contract we will send, typically within 2-3 business days of making your reservation. The below contracts are recent samples, and we reserve the right to update/change any contract before sending it to a client for their event.
Click Here To View Our Sample Wedding Contract
Click Here To View Our Sample Special Event Contract
Click Here To View Our Sample 21st Birthday Contract
Click Here To View Our Sample Prom Contract
Below are a few highlights for all types of transportation
Eye On The Sky :
We provide airport flight tracking and meet-n-greet service for all lambert airport arrivals. No matter how delayed or early your flight arrives, your chauffeur will be there to greet you. We do not charge additional time for flight delays. We charge a $10 fee for all airport arrivals for airport parking/flight tracking & meet-n-greet.
Early Hour Fee:
For scheduled pick ups between the hours of 11:30pm and 5:30am we add an additional fee of $10 that is given to the chauffeur as gratuity for the early hour.
Fuel Surcharge:
Fuel Surcharge: BEST Transportation builds an estimated amount of fuel into all local reservations. Due to the risk of unpredictably high fuel prices we reserve the right to implement a fuel surcharge for all clients when fuel exceeds the anticipated price per gallon listed below. This fuel surcharge will be based upon the per gallon diesel or gasoline price published by the Department of Energy. Gasoline prices must be in the gas price per gallon range for 30 consecutive days before any change to the fuel surcharge will be implemented:
Price Per Gallon Price Per Gallon |
Fuel Surcharge Fuel Surcharge |
$0.00 - $4.99$0.00 - $4.99 |
0%0% |
$5.00 – $5.24$5.00 - $5.24 |
8%8% |
$5.25 – $5.49$5.25 - $5.49 |
9%9% |
$5.50 – $5.74$5.50 - $5.74 |
10%10% |
$0.00 - $4.99$5.75 - $5.99 |
0%11% |
$5.00 – $5.24$6.00 - $6.24 |
8%12% |
$5.25 – $5.49$6.25 - $6.49 |
9%13% |
$5.50 – $5.74$6.50 - $7.00 |
10%14% |
Prices based on Department of Energy weekly U.S. published at: www.eia.doe.gov
Taxes:
The state of Missouri has no applicable tax on a service so t here are no taxes charged.
Chauffeur Gratuity:
We feel that it is our responsibility to pay our chauffeurs to provide the BEST service you will receive in the industry, thus we do not require gratuity.
Should you want to compliment your chauffeur with gratuity you are welcome to do so.
For your convenience gratuity can be added to your bill or given directly to your chauffeur.
Baggage Handling & Golf Clubs
$1 per person is charge for all baggage handling (each way)*
$2 per golf bag is charged*
*Limos, vans & buses only - This is 100% gratuity for the chauffeurs.
PASSENGER COUNT & COMFORT
The stated capacity of a vehicle is based on the manufactures recommendations and or is based on sixteen inches per seat, we recommend that groups consider additional space for comfort purposes.
Note: Summer dates – on warm weather days if you choose to have the vehicle at maximum passenger capacity it may affect the ac levels in the vehicle. So for your passengers comfort we suggest you consider this when finalizing your passenger count and/or when selecting the size vehicle.
Personal Items
BEST Transportation assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle.
How Time is Charged:
Charges for rates begin at the scheduled pick up time or when the passenger(s) enter the vehicle, which ever is first. All hours must be continuous. Additional time over the minimum required hours is billed in 15 minute increments at the stated hourly rate.
Multiple Stops:
Point To Point Transfers:
Stops in route that take less than 10 minutes are allowed and are billed at $15 per stop.
It may be to your advantage and more affordable to make an hourly reservation instead.
Hourly Bookings:
There are no additional charges for multiple stops for hourly bookings.
Unlimited stops are allowed.
NO SMOKING:
Smoking in a commercial vehicle is illegal and is not allowed in any of our vehicles. Please make sure that any guests are aware of this policy. Any signs of smoking in the vehicle will result in a minimum, mandatory $100 cleaning fee. If any signs of smoking are detected the chauffeur reserves the right to immediately terminate the trip, at full charge to the passengers. If the trip is terminated a minimum 10% gratuity will be added for the chauffeur's inconvenience.
VEHICLE CLEANLINESS IS THE RESPONSIBILITY OF THE GROUP:
Vehicle Cleanliness is the responsibility of the group. A cleaning fee of up to $250 may be assessed for trash, unsanitary debris, regurgitation and/or spills left in the vehicle. Additional fees could be invoiced to correct damages and sanitation standards. ANY PHYSICAL DAMAGE done by the group will result in an additional assessment for repair, replacement, parts & labor. Broken or missing glasses will be charged at $10 each. Security Deposit: A security deposit of $150 is added to every reservation to ensure that the vehicle is returned in satisfactory condition. Every vehicle is inspected within 24 business hours. If there are any unsatisfactory conditions they will be documented and turned into the accounts department with a dollar value established. This amount will be removed from the $150 deposit and the remainder will be released back to you. If the assessed amount exceeds the $150 deposit then the additional charges will be applied to the card that was authorized. VEHICLE CLEANLINESS IS THE RESPONSIBILITY OF THE PASSENGER OR GROUP.
A cleaning fee of up to $250 may be assessed for trash, unsanitary debris, regurgitation and/or spills left in the vehicle. Additional fees could be invoiced to correct damages and sanitation standards.
ANY PHYSICAL DAMAGE done by the passenger or group will result in an additional assessment for repair, replacement, parts & labor.
Broken or missing glasses will be charged at $10 each.
SECURITY DEPOSIT:
For select reservations (21st birthdays, proms, bachelor/ette parties, etc.) a security deposit of $150 is added to every reservation to ensure that the vehicle is returned in satisfactory condition. Every vehicle is inspected within 24 business hours. If there are any unsatisfactory conditions they will be documented and turned into the accounts department with a dollar value established. This amount will be removed from the $150 deposit and the remainder will be released back to you. If the assessed amount exceeds the $150 deposit then the additional charges will be applied to the card that was authorized.
Complimentary Chilled Bottled Water:
For all reservations we will provide a limited supply of chilled bottled water.
A set amount is not guarantee. It is helpful for us to have an accurate passenger count as we strive to insure that there will be one bottle for each passenger.
Alcoholic Beverages/Snacks:
Passengers may bring their own drinks and snacks. Alcoholic beverages are allowed provided all passengers are over 21. We prefer the use of canned beverages. No RED wine allowed. No beer kegs are allowed.
Proof Of Legal Drinking Age:
At the start of every trip where alcohol is present, or going to be present, our chauffeur will check ID’s to verify that everyone on the vehicle is at least 21-years of age. We have to refuse transportation for any one who is not of age. Should we find that any passenger was allowed on the vehicle and not of age for the purpose of drinking alcohol, we have the right to terminate the trip and bill the full contracted amount. If the trip is terminated a minimum 10% gratuity will be added for the chauffeur's inconvenience.
FOR TRIPS WITH PASSENGERS UNDER THE LEGAL DRINKING AGE:
NO ALCOHOLIC BEVERAGES AND NO OPEN CONTAINERS WILL BE ALLOWED TO BE BROUGHT ONTO THE VEHICLE (EVEN IF THEY ARE NON-ALCOHILIC.)
Complimentary chilled bottled water will be provided, and UNOPENED NON-ALCOHOLIC BEVERAGES will be permitted.
FINAL PAYMENT AUTHORIZATION:
Up to 72 business hours before your scheduled date we will authorize your credit card with the final balance, plus an additional hour in case your trip runs later. This is done to ensure final payment. This amount is NOT a charge, it is just an authorization to verify the availability of the funds .Quite simply we are checking availability of funds to cover the possibility that unforeseen circumstances may force your group to need & use the vehicle over your planned time.
DEBIT CARDS: In the case of Debit Cards during this authorization process your bank does hold this amount in your account so these funds will not be available to you until we do the final billing.
PAYMENT:
Chauffeurs are not allowed to collect any payments.
Final payment will be charged on the credit card on file after the transportation is complete. The chauffeur’s paperwork will be reviewed to verify final times of service, and the vehicle inspected for any additional charges that may apply.
A final receipt will be sent to you within 3 business days after the event.
CANCELLATION:
Individual sedans may be cancelled 4 hours in advance of scheduled pick up time with no penalty.
If a non corporate reservation is cancelled after the deposit has been paid the following contracts will apply whether the contract has been received and/or signed.
Click on any of the links below to view a contract for your specific type of event. These are blank versions of the contract we will send, typically within 2-3 business days of making your reservation. The below contracts are recent samples, and we reserve the right to update/change any contract before sending it to a client for their event.
Click Here To View Our Sample Wedding Contract
Click Here To View Our Sample Special Event Contract
Click Here To View Our Sample 21st Birthday Contract
Click Here To View Our Sample Prom Contract
LIABILITY:
Neither the group nor any passenger shall use the vehicle for any activity that is illegal or prohibited under any applicable law, rule or regulation. The Group shall be liable for any damages to the vehicle caused by any of its passengers. Further, the Group shall indemnify, defend and hold harmless BEST Transportation of St. Louis, its management company and their respective employees from and against any and all such losses, damages and claims that are the result of the negligence, fraud or intentional misconduct of the Group or its passengers. Subject to foregoing, BEST Transportation of St. Louis shall have no liability whatsoever for any samples, displays, property or personal effects left in the vehicle by the Group or the passengers. ADDITIONAL CHARGES: The authorized signature person for this group is responsible for paying the final bill including any additional time charges, cleaning fee and/or damages. DAMAGES: The group is responsible for any damage done to the vehicle by any passenger as a result of this contract.
SERVICES
OUR GOAL IS THAT EVERY CLIENT HAS THE BEST EXPERIENCE AND EVENT EVER.
BEST Transportation makes every effort to diligently and meticulously maintain its vehicles, to the extent that we have staff mechanics on site maintaining, inspecting, and repairing all of our vehicles six days a week, as well as staff detailers cleaning our vehicles inside and out on a daily and often hourly basis. BEST also has contracts with various established companies that assist us in preventative maintenance, emergency repair, cleanliness, as well as the aesthetic value of our vehicles. Due to the mechanical nature of our product it is possible for unforeseen issues to arise that may effect the vehicle/s we send and/or the condition they arrive in. We have numerous checks and balances in place to prevent said occurrences from affecting our valuable clients, and should any issues arise we will make every effort to notify the clients as soon as we are aware. BEST makes every effort to keep a back up vehicle that may be a different style, should a back up not be available we will make every effort to secure a vehicle from an exterior source.
BEST Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions, extreme weather temperatures, and breakdowns; should the need arise we reserve the right to subcontract and/or substitute vehicles, in order to help ensure that we are able to provide service to this group.
Should there be any issues that affect the client in any way BEST Transportation reserves the sole right to determine what if any recompense as well as the manner of said recompense to the client or affected party. BEST considers its reputation as well as the perspective of its clients in every decision it makes and strives to satisfy every client’s considerations.
BEST TRANSPORTATION HAS A 99.7% SATISFACTION RATING.
Advanced Reservations:
BEST Transportation operates an ever expanding modern fleet. Because of this we rotate vehicles in and out of our fleet on a yearly basis. This helps to grantee our clients a reliable top of the line vehicle, and allows us the opportunity to have one of the safest and most luxurious fleets in St. Louis. When choosing a vehicle know that for your safety, comfort, and convenience we may choose to replace that vehicle with a newer safer version which will always be comparable, however may look different and have it's own unique features.
For specific policies, procedures, guidelines, rules and/or regulations
for your reservation please contact a reservation specialist at
314-989-1500 or toll free at 1-866-272-1200